| Application "How To" Articles.
Recording Voice
Prompts to and from your PC Sound Card
Phone Lines Demystified
Frequently Asked Questions.
Application Issues
How to buy
Shipping questions
Return Policy
Application Issues
Q - We need to do a sales presentation where everyone in a conference
room hears both sides of a telephone conversation. A speakerphone won't
work. We want only one person talking on a handset. Any ideas?
A - Our Voice Tap is just the answer. Voice Tap provides a nice
mix of both sides of the conversation as well as any touch tones
pressed. Just connect to a powered speaker or PA system.
Q - Why would your audio tap work any better than the one we can
get from the electronics store?
A - Telecom Audio handset taps get connected to the handset cord
of your existing telephone. Not only does this give you compatibility
with more telephone systems, but it gives us access to a better mix of
your voice and the callers voice. We also use high quality transformers
to isolate hum and noise.
Many of the recording adapters you will find at electronics stores get
connected to the phone line jack where your voice is much louder than
the caller's voice.
Q - Do you have an audio interface that will work with wireless
or cordless phones?
A - Sorry, we only have wired telephone solutions for recording,
although you can plug a cordless phone into Phone Port, our phone line
simulator. This allows you to walk around the room while talking on the
internet.
Q - Can I plug a phone line directly into Phone Port and use it
to get audio from the phone line directly into my sound card?
A - Definitely not! Phone Port simulates a phone line and supplies
voltage to a telephone. This supply voltage would fight against the same
voltage provided by the phone company.
How to buy
Q - Where can we buy Telecom Audio products locally?
A - Right now, Telecom Audio products are only available online.
You can submit your order online, or call during regular business hours.
Q - How can I tell if a product is in stock?
A - If the order can ship complete, we will email the shipment
tracking number as soon as we approve payment and prepare the shipping
label. If any item on your order is not in stock, we will email the approximate
shipping date which will give you the opportunity to cancel the order
if you decide not to wait.
Q - Can we get a quantity discount for ordering more than one
item?
A - Please call or email your request for a wholesale discount
on orders over $1000.
Shipping Questions
Q - When will my order ship?
A - If the product is in stock, orders can ship the same day, Monday
through Friday, in the US, if received by 11:00 AM, CST, and if there
are no credit verification delays.
Q - How can I tell if a product is in stock?
A - We will reply via email with an expected ship date and price
confirmation.
Q - Do you ship outside the United States?
A - Our online ordering system is set up to take orders within
the United States. We also ship to many other countries, but shipping
charges vary considerably. We will contact you to verify shipping charges
and availability before shipping. Please allow 1 business day for us to
get back to you with a shipping charge estimate. There are also many countries
that we cannot ship to. Please read Additional
Export Info
Return Policy
Q - What is your return policy?
A - If your Telecom Audio product does not perform as described,
you may return the product and all accessories within 30 days of receipt,
in its original packaging for a refund. We will refund the selling price
of the product if returned in new condition with all materials. If physical
damage is evident, or accessories are missing, we may reduce the refund
by an amount (typically 15%). We do not refund shipping charges.
Please return with shipping charges prepaid using UPS, FedEx or other
method which offers package tracking to verify receipt. We will not pay
"Shipping Collect" charges.
Return Address:
Telecom Audio, Inc.
Returned Materials Dept.
1311 E 6th Street
Sandwich, Illinois 60548 |
